Last updated: 3 July 2026
Solid Matter Travel is a corporate travel management company operating from Johannesburg, South Africa and Dubai, United Arab Emirates. This policy explains how we handle personal information when you use solidmattertravel.com or our travel services.
We do not sell personal information.
We share booking details only with the suppliers needed to deliver your travel — airlines, hotels, ground transport providers and visa processing partners — and only to the extent required to complete the arrangement.
We use Google Analytics (GA4) to understand how visitors use our site. You can control cookies through your browser settings.
We keep enquiry and booking records for as long as needed to deliver services, meet legal and accounting obligations, and support repeat corporate accounts.
Subject to applicable law — including South Africa’s Protection of Personal Information Act (POPIA) and UAE data protection law — you may request access to, correction of, or deletion of your personal information by contacting us using the details below.
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.
Because we operate from South Africa and the UAE and arrange travel across Africa and internationally, your information may be transferred between our offices and to suppliers in the destinations you travel to, as required to deliver the service.
Johannesburg: admin@smtravel.co.za · +27 010 446 0125
Dubai: admin@smtravel.ae · +971 58 200 3251
We may update this policy from time to time. The latest version will always be available on this page.