Solid Matter Travel

Terms of Service

Last updated: 3 July 2026

1. About us

Solid Matter Travel provides corporate travel management services across Africa and between the UAE and Africa, operating from Johannesburg, South Africa and Dubai, United Arab Emirates.

2. Our services

We arrange flights, accommodation, ground transfers, visa coordination, group and MICE travel, and provide traveller support. We act as an intermediary between you and third-party travel suppliers.

3. Quotes and bookings

A quote is an offer based on availability and pricing at the time of issue and is not a confirmed booking. Bookings are confirmed only once we issue written confirmation and any required payment has been received.

4. Prices and payment

Prices are subject to change until ticketed or confirmed by the supplier. Payment terms are set out in your quote or corporate account agreement.

5. Changes and cancellations

Changes and cancellations are governed by the fare rules and policies of the relevant airline, hotel or supplier, which may involve fees or non-refundable amounts. We will always advise the applicable rules before you confirm.

6. Travel documents and visas

Travellers are responsible for holding valid passports and meeting entry requirements. We coordinate visa applications through trusted partners but are not a visa authority and cannot guarantee issuance, which rests with the relevant government.

7. Third-party suppliers

Travel services are delivered by third-party suppliers under their own terms and conditions, which apply to your booking in addition to these terms.

8. Liability

We exercise professional care in selecting suppliers and managing arrangements. To the maximum extent permitted by law, we are not liable for acts, omissions or failures of third-party suppliers, or for events beyond our reasonable control such as weather, strikes or government action. Nothing in these terms excludes liability that cannot be excluded by law.

9. Website use

Content on solidmattertravel.com is provided for general information and may be updated at any time. You may not misuse the site or copy its content for commercial purposes without permission.

10. Governing law

Bookings contracted through our Johannesburg office are governed by the laws of the Republic of South Africa; bookings contracted through our Dubai office are governed by the laws of the United Arab Emirates.

11. Contact

Johannesburg: admin@smtravel.co.za · +27 010 446 0125
Dubai: admin@smtravel.ae · +971 58 200 3251